Frequently Asked Questions

Photo of young woman working on a laptop computer

What is the Patient Portal?

The Cumberland River Hospital Patient Portal is an online health electronic document management tool that includes a view of clinical data from your Electronic Medical Record (EMR).

 

The clinical data on the Patient Portal includes:

  • Test results
  • Medications
  • Allergies
  • Immunizations
  • Health Issues

 

How do I access the Patient Portal once I have completed the invitation/account set-up process?

For future visits to the Cumberland River Hospital Patient Portal after you have completed the initial setup process, you can log in at: https://www.mymedicalencounters.com. Remember, use this link after you have received a portal invite and completed the sign-up process.

 

Do I need special equipment?

No. All you need is access to a computer, an internet connection, and access to the email account that you provided during hospital registration.

 

How do I set up an account?

Step-by-step instructions on how to set up an account can be found on the Registration Page. Once you have entered your information and have been prompted to create a username and password, you will only need your username and password to sign into your Patient Portal account in the future.

 

Can my family/friends access the information found on my Portal?

Yes, but only after you have given them permission. As a patient of Cumberland River Hospital, you can choose to give an authorized representative access to specific hospital visits. You will be asked this information during the admission process.

 

Who should I contact if I have trouble logging in or accessing the HCCH Patient Portal?

If you have trouble logging in or accessing Cumberland River Hospital’s Patient Portal, contact our registration department at 931.243.5145 Monday through Friday from 8am - 4:30pm CST.

 

Will I receive emails after each admission to the hospital?

No. After each admission to the hospital a new summary of care document will post to your patient portal. You may access the document any time after you are discharged.  Once the initial email has been sent, the patient or authorized representative will not be sent new emails with each new visit.

 

What if I have questions about my medical records?

If you have questions about your medical records, or feel that an error has been made, please contact Cumberland River Hospital’s Medical Records Department at 931.243.5197.

 

Accessing your account

To access your account or additional accounts at a later time, please visit:

https://www.mymedicalencounters.com.