Patient Financial Services

photo of woman with headset and medical staff

Patient Financial Services (Business Office) at Cumberland River Hospital covers a variety of areas at the hospital.  Your visit begins with us in the admitting office, located on the second floor of the hospital.  In admitting, we gather information to register you for your service(s), direct  you to the appropriate department and make sure you we have all the needed information to billed your service(s) correctly.  We have billers that specialize in certain insurance classes such as Medicare, Tenncare, and commercial claims.  We also have a financial counselor who will work with you to discuss various payment options.  The switchboard operator, located on the first floor of the hospital, can assist you with payments, answer any questions you may have, or direct you to the appropriate department.